Workforces
When information is everywhere, you keep clients by helping them cut through the noise.
What's different
Your expertise still matters, just differently. Clients used to come to you for guidance first. Now they're navigating a sea of easy answers. Your value is in how well, and how quickly, you can help them do so on their terms.
That's a learnable and repeatable skill that can't be commoditized. Don't leave it to chance. Build it for your team, your clients, and your business.
Working together
Engagement skills, built across a client-facing workforce, made to last.
Intensive Sessions
For groups who need to build capability in the room, together. Focused, in-person learning, with coaching available to reinforce it.
Training Series
For groups who want to learn virtually without screen fatigue. 90-minute sessions, with practice and coaching in between.
Advisement
When you're not ready for a full program, I work directly with your leaders to shape how you build this capability — where to start, what to prioritize, how to make it stick.
Proof
These skills are built on Motivational Interviewing, an evidence-based approach to helping people change with decades of research behind it.
In a statewide initiative, this approach reached 400 leaders across more than 100 organizations, producing 97% applied learning and a 40% improvement in change-leadership capability.
Credentials
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Member, Motivational Interviewing Network of Trainers (MINT)
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Board Member, Motivational Interviewing in Leadership and Organizations (MILO)
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Faculty Member, Institute for Healthcare Improvement (IHI)
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Prosci Certified Change Practitioner